Introduction
Rosehill Roofing & Restoration ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (https://rosehillroofingandrestoration.com) or contact us through our online forms. By using our website, you agree to the practices described in this policy. Please read it carefully to understand our practices regarding your information.
Information We Collect
We collect personal information that you voluntarily provide, as well as usage data automatically collected when you interact with our site:
Personal Information
When you fill out our contact or "Free Quote" form, we ask for information such as your name, email address, phone number, and details of your inquiry. You may also provide us information through phone calls, emails, or other communications. We do not offer user accounts or logins, so we never ask you to create a password or account.
Usage Data
Like most websites, we automatically receive certain data when you visit our site. This may include your IP address, browser type, the pages you visit, the time and date of your visit, and the duration of your visit. This data helps us understand how visitors use our website. We collect this usage data through cookies and similar tracking technologies, as explained below.
We do not collect sensitive personal data (such as social security numbers or financial information) via our website, and our site is not intended to collect information from children under 13.
How We Use Your Information
We use the information we collect for the following purposes:
- To Respond to Inquiries: Personal information you provide is used to contact you about your request (for example, to provide a free quote).
- To Provide Services: If you choose to work with us, we use your information to schedule appointments, deliver roofing and restoration services, and communicate about your project.
- To Improve Our Website and Services: We analyze usage data (via analytics tools) to understand how visitors use our site and make improvements.
- For Record-Keeping and Administration: We store inquiries in our customer management system to track communications and manage projects.
- To Ensure Security and Prevent Misuse: Information may be used to protect our website, investigate suspicious activity, and prevent fraud.
- To Comply with Legal Obligations: We may use or disclose information to comply with laws, regulations, or legal processes.
No Selling of Personal Information: We do not sell or rent your personal information to third parties. We only share your information in the ways described above.
Third-Party Services
We use trusted third-party services to operate our website and business. Your information may be shared with or collected by these external providers in the course of doing business. Key services include:
- Google Analytics: We use Google Analytics to collect usage data (such as page views and visitor statistics) via cookies. This data is aggregated to help us understand website traffic and improve our site. You can opt out using the Google Analytics Opt-Out Browser Add-on.
- Customer Relationship Management (CRM) Platform: We store contact and inquiry details in our CRM system to manage communications and follow-ups.
- Email and Communications Services: We may use third-party email providers to send responses or updates.
- Website Hosting and Maintenance: Our website is hosted by third-party providers that process your data solely for hosting and support purposes.
- Other Third-Party Tools: We may use additional tools for spam filtering, security, or enhanced functionality. These tools handle your data as necessary for their function.
Each third-party service has its own privacy policy. We only share the information necessary to provide our services.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide and improve our services.
What Are Cookies?
Cookies are small text files placed on your device that help recognize your browser and store information. They can be session cookies (expire when you close your browser) or persistent cookies (remain until deleted).
How We Use Cookies
We use cookies to understand how our website is used (for example, to gather aggregate statistics via Google Analytics) and to remember if you've seen notifications on our site.
Your Choices
You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect some website features. By using our site, you consent to our use of cookies as described.
Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to secure your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When no longer needed, we will securely delete or anonymize your information.
Your Rights and Choices
You have rights regarding your personal information, which may include:
- Access and Portability: Request a copy of your data.
- Correction: Request updates to incorrect or outdated information.
- Deletion: Request deletion of your information, subject to legal obligations.
- Opt-Out of Communications: Unsubscribe from marketing communications.
- Withdraw Consent: Withdraw consent for processing where applicable.
- Object to Processing: Request limitations on our use of your data.
To exercise these rights, please contact us using the information below. We may need to verify your identity before acting on your request.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be posted on this page with a new effective date. Your continued use of our website signifies your acceptance of any updated terms.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
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